To better serve your banking needs, we are updating our online banking and WestobaGO Mobile App!
These exciting changes are the next step for us to deliver improvements to our digital experience that bring you the banking services you value most. The updates will ensure our digital banking platforms are set up for new features in the future – giving you more ways to bank online or on the go.
As your banking needs change and the digital world continues to evolve, we are committed to investing in services that better meet those needs and support your financial dreams. The new platforms will feel familiar, and most functions will remain unchanged, so you can easily manage your finances without skipping a beat!
We are looking forward to launching these updates on November 17, 2021.
Our team is always here to answer your questions and help you prepare for our online banking and WestobaGO Mobile App updates. Please contact Virtual Services at 1-877-WESTOBA or firstname.lastname@example.org to learn more!
Frequently Asked Questions
Yes, all settings and information saved in our previous platforms will be carried over to the new system, including important functions such as Bill Payment Schedules, e-Transfer Recipients and Payee Names.
No, your login information will stay the same, and you can log in using the same Login ID and Personal Access Code (PAC) as usual.
No, all your memorized cards will be carried over to the new system on both online banking and the WestobaGO Mobile App, and you will be able to log in as usual.
No, your security alerts will all remain in place on the new system for both online banking and the WestobaGO Mobile App.
- If you have your automatic app update setting is turned on, the app will update automatically.
- If your automatic app update setting is turned off on your phone, your phone will prompt you to update your app and the old version will no longer be available.