Application to the Canadian Government Canada Emergency Business Account (CEBA)  is now closed. Please contact your Business Advisor to discuss an existing loan account.   

For those who already have an approved CEBA loan,  payments will be processed on the 15th of each month, payable through our Virtual Services team at 1-877-WESTOBA (937-8622), through your Business Advisor or at the branch. 

 

Applicants Seeking Status Updates 

Applicants can check the status of their CEBA Loan online at https://status-statut.ceba-cuec.ca/Please wait 5 to 7 business days after finalizing your application before checking your loan status on this loan status website or with the call centre. If you try before the 5 to 7 business days you will not receive an update. 

If you continue to have questions, you may call the CEBA Call Centre at 1-888-324-4201. The CEBA Call Centre is available Monday to Friday from 8AM to 9PM Eastern Standard Time, excluding statutory holidays 

 

CEBA Call Centre 

The call centre can provide a live status of a business owner’s application. Call centre employees can also answer questions about codes or specific documents. The call centre can provide callers with information about the status of their application, the CEBA program and the document upload website. 

If you have applied for a CEBA loan and have questions, please contact the CEBA Call Centre at 1-888-324-4201 for a status of your application. The Call Centre is open Monday to Friday from 8:00 am to 9:00 pm EST.    

 

CEBA Application Status Website  

Visit the CEBA Application Website at anytime to view the status of your CEBA application. Please have the following available: 

  • The name of the financial institution through which you applied for CEBA, 
  • Your 9-digit CRA business number 
  • The applicable T1, T2, T2 Short, or T4 summary used in your application. 

 

Depending on the reason for which your $20,000 expansion application was not successful, you may be able to remedy your application. ​In an effort to make the CEBA program accessible to as many businesses as possible, a new process is now available for you to submit corrected or additional information regarding the Business Number you originally applied with for your $40,000 loan. If this process applies to you, your financial institution will reach out with details on next steps.​ You have until August 20, 2021 to submit this information. This information is required to remedy your existing CEBA loan as well as your expansion request. 

It is not a non-profit organization, registered charity, union, or a fraternal benefit society or order, or an entity owned by such an organization, unless the entity is actively carrying on a business in Canada (including a related business in the case of a registered charity) that earns revenue from the regular supply of property/goods or services.

The Canada Emergency Business Account (CEBA) is the Canadian government’s emergency account for businesses. This program allows small and medium-sized businesses and non-profits to apply for a loan up to $60,000 to help cover operating costs that are not able to be deferred. 

CEBA has been expanded to offer existing CEBA applicants in need of support an additional $20,000 in interest-free financing with up to $10,000 (or up to 50% of upsize) being forgivable. 

CEBA has been extended to March 31st, 2021, making the program accessible longer to Canadians. If you have applied for a CEBA loan and have questions, please contact the new CEBA Call Centre at 1-888-324-4201 for a status of your application. The Call Centre is open Monday to Friday from 8:00 am to 9:00 pm EST. 

The main eligibility points to apply for CEBA are: 

  • Your business must be a registered Canadian business that has been in operation since before March 1, 2020. 
  • New Applicants – *You must complete the EDC pre-screen tool prior to submitting your application to WestobaLink to the tool here – https://verify-verifier.ceba-cuec.ca/ 
  • Existing CEBA Applicants  – Must have a current CEBA loan open under the program.  
  • The organization must have paid between $20,000 and $1.5 million in salaries in 2019, which can be found in your 2019 T4 Summary of Remuneration Paid. 
  • For applicants with Cdn.$20,000 or less in total employment income paid in the 2019 calendar year:  
    • The Borrower has eligible non-deferrable expenses between Cdn.$40,000 and Cdn.$1,500,000. Eligible non-deferrable expenses could include costs such as rent, property taxes, utilities, and insurance. Expenses will be subject to verification and audit by the Government of Canada. 
  • If you are a non-profit (NPO) you need to have filed a T2 return for the 2019 tax year. If you’re a charity, you need to have filed a T3010 return for the 2019 tax year.  
  • The loan must be used to pay non-deferrable business operating costs such as payroll, rent, utilities, insurance, and property taxes. 

No, you must enroll for CEBA at your primary financial institution.

Processing time for applications will depend on the volume of applications Westoba receives. CEBA applications will be reviewed by our Westoba Team within two business days of you filling out the online form. We will coordinate a meeting to physically sign the documents and then submit to the Government. Economic Development of Canada is now approving applications and the processing time is now approximately 6 – 10 business days. To receive a status update on your CEBA application. contact the CEBA Call Centre at 1-888-324-4201 Call Centre hours of operation are Monday to Friday, from 8 a.m. to 9 p.m (Holiday hours excluded). Visit the CEBA Application Website at anytime to view the status of your CEBA application. Please have the following available: 

  • The name of the financial institution through which you applied for CEBA, 
  • Your 9-digit CRA business number 
  • The applicable T1, T2, T2 Short, or T4 summary used in your application. 

NOTE: Applicants reporting non-deferrable expense will have to submit documentation directly to EDC to validate expenses. Documents will be submitted here https://application-demande.ceba-cuec.ca/ 

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If your request is ineligible, it means your business does not meet the program’s eligibility criteria put in place by the Government of Canada and cannot benefit from this program. An appeal process is being worked out and more information will be released in the upcoming weeks. 
 
Westoba is not able to grant any exceptions to the program’s eligibility criteria. However, if you have questions about your application, email businessbanking@westoba.com to discuss them further and to review other options.  

This program requires one authorized signer to bind the organization to the terms of CEBA. If your business has multiple owners, you must appoint one signatory and authorize this person to attest to your organization’s behalf.   

Each business that individually meets the CEBA eligibility requirements and has an operating business account with Westoba can apply for this program separately. 

The Government of Canada’s (GOC) COVID-19 Economic Relief Plan is the best place to go to learn the most update to date information on what programs the GOC are putting out. 

https://www.canada.ca/en/department-finance/economic-response-plan.html 

Please reach out to your Business Banking Advisor or Relationship Manager directly to discuss your options and how we can support you during this time. If you are unsure who your representative is, please email: businessbanking@westoba.com 

These are tax documents that your organization files with the Canada Revenue Agency.  

Registered businesses file T4 documents, T2 documents are for non-profits, and T3010 are for registered charity organizations. To qualify for CEBA, you must have submitted one of these documents for the 2019 year based on which category your organization falls under.  

If you don’t have a copy on record from your 2019 calendar year, you can contact the Canada Revenue Agency to get a copy. 

Click here to visit Canada’s COVID-19 website for more information. 

No, based on the terms of CEBA, the loan must be used to pay non-deferrable business operating costs. This includes things such as payroll, rent, utilities, insurance, and property taxes.