Is your MemberCard not working?

Date: May 19, 2018

We are aware of a fraud situation impacting our membership and are working hard to correct it. To date, no member has suffered financial loss nor has their personal information been obtained. This is an isolated incident and NOT CONNECTED to the BMO and Simply Financial fraud attack, as reported in the media.

For your safety…

To ensure our members’ accounts continue to be safe and secure, we are cancelling the affected MemberCards as a precautionary measure.

We have identified which members are impacted and are working to contact everyone to set up new MemberCards. We can assure you no personal information was taken.

What does this mean?

If you are a member who was impacted, your MemberCard will no longer work at an ATM, debit machine or online banking.

What should I do?

If you are a member whose MemberCard no longer works, you will need to get a new one. You can do this by:

Once you have a new card, please review your account. If you notice any suspicious activity or transactions that are not yours, contact us at 1-877-WESTOBA or visit a branch.

To learn more about secure banking click here.