Westoba Credit Union is proud to announce that 2-Step Verification for online banking and the WestobaGO Mobile App is now here! Additionally, Self-Serve Personal Access Code (PAC) Reset is now available, which enables you to reset your PAC (or password) online safely. Your safety is our top priority, so we continuously invest in new tools and features to keep your personal and financial information safe.
2-Step Verification helps safeguard your money against fraud by creating an extra barrier that is harder for cybercriminals to break through. It is an essential step towards keeping your accounts safer and giving you peace of mind knowing you are better protected when banking online.
How to enroll in 2-Step Verification
Before you start: For security purposes, your (memorized) sign-in information will not carry over. If you have your Login ID (MemberCard Number) and PAC (password) saved in the WestobaGO Mobile App or browser for online banking, you will need to re-enter your information when you enroll in 2-Step Verification for the first time.
Self-Serve PAC Reset cannot be used unless you are enrolled in 2-Step Verification. If you do not currently have access to your login information (MemberCard Number or PAC), please contact us at 1-877-WESTOBA (937-8622) or visit a branch, and our team will be happy to assist you.
Step 1: Log in to Online Banking or WestobaGO Mobile App. You may notice the login screen has been updated on online banking.
Step 2: You will be prompted to enroll in 2-Step Verification.
Step 3: The prompts will ask you to enter either a mobile phone number (used to send a SMS (Short Message Service) text message) or email address to receive verification codes.
Step 4: Open the SMS text message or email and enter the verification code included in the body of the message to finish enrollment and login to your account (this code will expire after 10 minutes).
Step 5: You’re all done! Your account has an additional layer of security.
For more information on how to use these new features, check out these guides:
How 2-Step Verification protects your information
2-Step Verification is a type of multi-factor authentication that protects your information by requiring a second “factor” to confirm your identity when signing into your accounts in addition to your MemberCard Number and Personal Access Code.
When enrolling for 2-Step Verification, you will be asked to choose a primary email or mobile phone number to send a one-time verification code. This verification code will ensure that you, and only you, have access to your account.
Westoba will never ask for personal or financial information like account numbers, PINs, codes, or passwords through email or text message or ask you to click on any links when prompted for 2-Step Verification.
Frequently Asked Questions
2-Step Verification helps safeguard your money against fraud by creating an extra barrier that is harder for cybercriminals to break through. It is an essential step towards keeping your accounts safer, which is why it is mandatory for all Westoba members who use online banking or the WestobaGO Mobile App by December 10, 2023.
If you are unable to enroll, please contact our Virtual Services at 1-877-WESTOBA (937-8622).
Until December 11, 2023, you may choose to defer your enrollment in 2-Step Verification by clicking “Not Now” in the bottom right-hand corner of the Enable 2-Step Verification screen. It is an essential step towards keeping your accounts safer, which is why it is mandatory for all Westoba members who use online banking or WestobaGO Mobile App by December 11, 2023.
Yes, for security purposes, you will need to reset up your memorized cards on the online banking platform and WestobaGO Mobile App after enrolling in 2-Step Verification.
Please have your Login ID (MemberCard Number) and Personal Access Code (PAC) ready prior to the update, as you will need to re-enter your login information.
* Please contact us at 1-877-WESTOBA (937-8622) prior to the update if you no longer have access to your login information (MemberCard Number or PAC).
No. All current settings such as Bill Payment Schedules, e-Transfer Recipients, Payee Names and Security Alerts will not be affected.
Yes. However, when you first enroll, you can enter only one choice (text or email) to receive notifications. You can register a second verification method after updating your contact information using the Profiles and Preferences screen in online banking to add another notification channel.
Note: You will still need to select either text or email as your preferred method of notification, and you can only register one email and one phone number.
No, there won’t be any disruption to the online banking system or WestobaGO Mobile App. If you are experiencing any issues with the mobile app, please try re-installing WestobaGO.
If you are still experiencing issues after re-installing, please call Virtual Services at 1-877-WESTOBA (937-8622) or visit any branch.
- If you do not receive the notification within 5 minutes, try re-sending the code, using the Send New Code option on the Enter Your Verification Code screen.
- If you are using email to receive a verification code, be sure to check your spam/junk folder.
- During 2-Step Verification Enrollment only: If you think there was an error when inputting your mobile phone number/email, you can click “change the phone number here.” or “Change the email here” depending on where you want the code to be delivered.
- If you continue to experience issues with your verification code delivery, please call Virtual Services at 1-877-WESTOBA (937-8622).
No. As an extra security measure, you may be required to enter a verification code when signing in from a different location, device or after a longer period of time. When you first enroll in 2-Step Verification, you may also be asked to enter a verification code more often. Please be assured that this is an essential step in keeping your information and money safe.
SMS stands for “Short Message Service” and is a text message method used by Westoba to send a 2-step verification code to your mobile phone number (landline phone numbers cannot be used) to verify your identity. SMS is the recommended verification method as it is more secure than email.
Your verification code expires after approximately 10 minutes.
If you are unable to access your mobile phone or email associated with your 2-Step Verification, please call our Virtual Services at 1-877-WESTOBA (937-8622) to reset.
Then you will be prompted to re-enroll when logging into online banking or the WestobaGO Mobile App.
The WestobaGO Mobile App is compatible with iOS 13 and Android 8.0 or higher. To maximize your mobile banking experience and for your security, we recommend using the latest supported operating system.
Business Member FAQ
Until December 11, 2023, you may choose to defer your enrollment in 2-Step Verification. We encourage you to enroll in 2-Step Verification on November 27 to ensure everything is set up correctly.
Step 1: Sign into your account with the business Login ID and Personal Access Code provided.
Step 2: You will be prompted to enroll in 2-Step Verification.
Step 3: The prompts will ask you to enter either a single mobile phone number (used to send an SMS (Short Message Service) text message) or email address to receive verification codes.
Step 4: Open the SMS text message or email and enter the verification code included in the body of the message to finish enrollment and login to your account (this code will expire after 10 minutes).
Step 5: You’re all done! Your account has an additional layer of security that gives you the peace of mind that you know who and when your online banking is being accessed.
Self-Serve PAC Reset FAQ
Please check out our Online Banking or WestobaGO Mobile App Guides for step-by-step instruction.
*Note: You will need to enroll in 2-Step Verification before accessing Self-Serve PAC Reset. You will also need to know your Login ID (MemberCard Number) and the last three digits of your Social Security Number (SIN) or Date of Birth (DOB) to reset your PAC.
Yes, you can reset your PAC on the WestobaGO Mobile App by clicking the “Forgot Password?” on the login screen.
No, enrolling in 2-Step Verification is mandatory for accessing the Self-Serve PAC Reset feature.
