We’re upgrading the contact centre technology used by the Westoba team starting August 12. This behind-the-scenes change will align Westoba with the system already used successfully by Assiniboine Credit Union, helping us deliver more consistent and efficient support.
What this means for you:
- Same friendly team – You’ll still speak with the same friendly Westoba team you know and trust.
- Same support, better tools – Our team will have upgraded systems to help serve you more efficiently.
- Helpful new features – You might notice improvements like:
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- New hold music (you can choose your preference!)
- Estimated wait times
- Advance alerts for holiday closure – these messages can help members plan ahead.
- Smooth service – Getting access to help with credit card support through Collabria or card issues through Everlink may feel more seamless.
This is just the first step in creating a unified contact centre experience across legacy ACU, legacy Westoba, and legacy Caisse. We plan to bring Caisse onto the same system later this fall.
We’re committed to making this a smooth transition while continuing to provide the personalized service you expect from your credit union.
