Update November 15 – 6:00 PM Resolution Complete
Our review shows that all files have been released, and deposits will be in member accounts. We encourage members to review their account balance as well as any scheduled or preset deposits, withdrawals, payments, or transfers to ensure everything is in order.
Should you notice any discrepancies or have concerns, please reach out to our Virtual Services team at 1-877-WESTOBA (937-8622) or infowcul@westoba.com. We’ll be happy to assist you promptly.
We recognize the significant impact this disruption has caused our members. We thank you for your understanding and appreciate your patience with this issue.
Update November 15 – 1:00 PM Resolution in progress
We have received word from our partner that all connections have been restored. The work is in progress and impacted members can expect to see payroll, direct deposit and pre-authorized debits starting to process. For members impacted we are holding off returning items and will evaluate any fees charged related to this.
Thank you for your patience. We will continue to provide updates on Westoba.com as required.
Update November 15 – 9:51 AM
Our vendor continues to experience network issues that are affecting the following services: payroll, direct deposit and pre-authorized debits.
For members impacted we are holding off returning items and will evaluate any fees charges related to this.
This is impacting several Prairie credit unions. We apologize for any inconvenience and are working to resolve these issues as quickly as possible with our vendor.
Update November 15 – 8:30 AM
Due to a network outage, automated deposits are delayed this morning. We apologize for the inconvenience as we work with our vendor to restore services.
Our Virtual Services Team at 1-877-WESTOBA is currently experiencing high call volumes due to a network outage. To reduce wait times, we are giving our members the convenience of requesting a callback when there is a representative available. We apologize for the inconvenience.
You can fill out the form here: https://bit.ly/3exJALb
