Our MemberCards are an important tool our members rely on. As of July 1st, we conducted a mass MemberCard expiry extension, so that we could properly review options to continue to ensure we provide members with the latest technology and best ways to bank.
For members with a MemberCard that expired in May to August 2023, and those expiring in September 2023, at this time they may experience issues on occasion with their MemberCard at Point-of-Sale (POS) devices. Your online banking, WestobaGO Mobile App and ATM transactions are operating as normal. We recommend members carry two forms of payment as a precaution.
We apologize for any inconvenience this may cause and are working with our third-party provider to replace expired cards as soon as possible. If you have questions or notice issues with your MemberCard, please call 1-877-WESTOBA or visit a branch that is closest to you.
For a complete listing of our operational hours, please visit: Branch Locator – Westoba
*As this situation develops and new solutions become available, we will update this page with the most up-to-date information.
*Westoba never solicits personal information such as your Personal Access Code (PAC) through our digital channels or via phone call – contact us if you suspect suspicious activity.
Currently, Virtual Services call wait times are longer than usual.
Frequently Asked Questions
As of July 1st, we conducted a mass MemberCard expiry extension. At this time, members with MemberCards that expired in May to August 2023, and those expiring in September 2023, may experience issues on occasion with your expired MemberCard at Point-of-Sale devices.
Your online banking, WestobaGO Mobile App and ATM transactions are operating as normal. We sincerely apologize for any inconvenience this may cause.
Please reach out to our team if you continue to have issues and we will coordinate getting you a new MemberCard. Visit a branch or call 1-877-WESTOBA.
On occasion, you may experience issues with your expired MemberCard at Point-of-Sale devices. Your online banking, WestobaGO Mobile App and ATM transactions are operating as normal. Please reach out to our team if you continue to have issues and we will coordinate getting you a new MemberCard. Visit a branch or call 1-877-WESTOBA.
Currently, MemberCards that have an expiry date between May and September 2023 are impacted.
Yes! The expiry extension has no member impact for online services. Your online banking, WestobaGO Mobile App and ATM transactions are operating as normal.
If you have questions or notice issues with your expired MemberCard, please call 1-877-WESTOBA or visit a branch that is closest to you. For a complete listing of our operational hours, please visit: Branch Locator
